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Privacy & Policy

Latest update: 22 May, 2025
This Privacy Policy outlines how The Wander Camel (“we”, “our”, “us”) collects, uses, and protects your personal information under the UAE Personal Data Protection Law (PDPL), Federal Decree-Law No. 45 of 2021. By using www.thewandercamel.com, you agree to the terms outlined here.

 

1. What We Collect

We collect personal data including:

  • Identity Info: name, email, phone number, address

  • Payment Details: securely processed via third-party gateways

  • Account Data: logins, order history

  • Usage Info: device, browser, IP, site behavior (via cookies)

  • Communication: emails, contact form messages, chats
     

2. How We Use It

We process your data to:

  • Fulfill orders and provide customer service

  • Send updates and (with consent) promotional offers

  • Improve our services and website experience

  • Meet legal obligations under UAE law
     

3. Sharing Your Data

We may share data only with:

  • Trusted partners (e.g., payment, shipping, IT providers)

  • Legal authorities, if required by UAE law

  • In case of business transfer (e.g., sale or merger)

All third parties are bound to confidentiality and UAE data protection standards.
 

4. Cookies & Tracking

We use cookies for:

  • Cart memory and account functions

  • Analytics and marketing optimization
    Manage cookies via your browser settings.
     

5. Data Retention

We retain data only as long as needed for legal, operational, or business purposes. Then it is securely deleted or anonymized.
 

6. Your Rights (under UAE PDPL)

You have the right to:

  • Access and correct your data

  • Request deletion (where legally allowed)

  • Withdraw marketing consent

📧 Contact: thewandercamel@gmail.com
 

7. Data Security

We use encryption, secure hosting, and other best practices to protect your data, but no system is 100% risk-free.
 

8. Cross-Border Transfers

If data is processed outside the UAE, we ensure appropriate safeguards as per UAE regulations.
 

9. Children’s Privacy

We do not knowingly collect data from minors under 18 without parental consent.
 

We may revise this policy from time to time. Updates will be posted with the new effective date.
 

11. Contact

For questions or data requests:
📧 thewandercamel@gmail.com
📍 UAE-based, online store

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